Who is the principal contributor of excellent customer service and experience? Smart CRM technology? Or dedicated and highly trained frontline representatives who are the interface between their employer and customers? Undoubtedly both! 

The People 1st Training Company – the training arm of sector skills council for the hospitality, leisure, travel and tourism sector which specialises in training programmes to improve customer service, management and craft skills – champions the importance of providing an exceptional welcome.  All of our programmes are shaped by on-going research into industry needs by People 1st’s research division with input from leading employers.

We have identified and secured the exclusive rights to deliver WorldHost™ - the best customer service programme of its kind worldwide. WorldHost™ was developed by Tourism British Columbia, Canada – a country ranked consistently among the top countries in the world for its visitor ‘welcome’. Canada trained 40,000 volunteers and tourism staff to WorldHost™ standards during the Vancouver Winter Olympics in 2010 as well as almost a million people worldwide.

With WorldHost™, we help businesses across all sectors  - hospitality, leisure, travel and tourism, retail, sports, security, banking and logistics – to raise their game in customer service by training their customer-facing staff on the principles of customer service, how to communicate with those from different cultures as well as people with disabilities. 

For further information on WorldHost™ and other People 1st Training Company training programmes or to enquire about one of our forthcoming WorldHost™ introductory and taster sessions, visit our website or contact us via the details below. Alternatively, please come to our booth during the ECEW Conference.