The CCMG was formed in South Africa in October 2009, and is run and advised by a number of experienced Contact Centre professionals and experts. The CCMG head office is based in Gauteng and operates on a national level throughout South Africa. As the South African professional association for Contact Centre Managers and Supervisors, the CCMG is dedicated to providing a forum where organisations and individuals can interact, having a common goal of professional development, service excellence, and continuous improvement.

 The main goal of the CCMG is to provide information on matters affecting contact centres. These include, but are not limited to: industry standards, best practices, product information, templates, tools, training and development, networking opportunities, events on current issues facing the industry, case studies, and award programmes. The CCMG is an action-oriented group, committed to the advancement of professionals and organisations that utilise contact centres as an integral channel of operations, while promoting the interests of the Contact Centre Industry. 

As an organised body of knowledge and strategy, the CCMG aims to provide our members with the tools they need to enrich and improve their professional careers and their customer’s experience. CCMG members include management professionals from organisations with inbound or outbound contact centres, outsourcers, users of teleservices, trainers, consultants, technology, and service providers.