Terri is a Fellow of the CIPD and has worked in HR for 18 years. She started her career in local government before moving into the Travel Industry and working for Virgin Atlantic, BA Travel Shops, ebookers.com as their HR Director and for the past 8 years at Virgin Holidays as their General Manager of People & Performance responsible for the HR, Learning & Development and Reward & Performance functions. She has also worked on a freelance basis as a Consultant undertaking assignments from diverse client groups. Terri is passionate about developing people and has most recently worked in partnership with Mary Gober International on a customer service and Company Values initiative which resulted in them winning a National Training Award for Partnership and Collaboration. Terri has travelled extensively whilst working for holiday companies and spent over a year in the US. She loves travelling, reading and has a keen interest in martial art weapons taught her by her father from a very young age. Although she has less time to practice these days she still enjoys the art. Terri is married with 2 small boys who keep her very busy when she's not in the office!