Martin has over 25 years experience in the design and delivery of creative learning solutions producing customer service excellence. Now as 'Time for Change? People Development' he provides consultancy and training to the UK's leading Customer Service teams including Cadbury UK, Scottish Power, LoveFilm, Merseyside Police and major Local Authorities.

Increasingly, consultancy is being delivered in partnership with Customer First UK the awarding body for Putting the Customer First ', the National Standard for Customer Service and The WOW! Awards' which is a customer nominated employee recognition scheme that celebrates excellence in Customer Service.

As the Cega Group's Training and Development Manager, Martin was responsible for the overall strategy to consistently deliver a high quality customer experience, as the service behind the world's leading travel insurance brands including AVIVA, AxaPPP, Liverpool Victoria, HSBC, Barclays and Nationwide. Blended learning programmes, across three core businesses employing 400 staff, provide world class out-sourced contact centre services.

Martin is a passionate and engaging writer and public speaker who communicates with real power. A regular at CIPD events, Martin has spoken at the National Conference, HRD Conference and the Coaching at Work Conference. He has also delivered presentations on the powerful effect on customer service that full Employee Engagement brings at the ICS conference and the Customer Service Trainers Association. Martin's articles for 'People Management' include 'Coaching at the crossroads: who manages the change?' and 'Training's Treasure Trove: aligning learning with business objectives'