John has more than 20 year experience with customer interaction technologies, working both as a client and supplier in the contact centre and enterprise feedback management arenas. He has used that experience over the last 5 years to provide technology and services solutions to help leading companies to understand what their clients are saying about them and helping them to use it to drive accountability and action change in their business to improve customer loyalty. All work and no play could make John a very dull boy - so here are 10 things you need to know about him: 1. He has been a Chelsea fan since I first saw them play Leeds United in 1971 2. He is also a very keen rugby fan 3. John says that he play golf and cricket badly 4. He considers himself to be an improving landscape photographer 5. John has been "run over " by an aircraft 6. He once played football at the Luton Town FC 7. He has been part of a pit crew on a Williams F1 Car 8. His wife has a railway locomotive named after her 9. He enjoys cycling in the parks and on the river close to his home 10. His family is the centre of his life