John is responsible for developing and executing on the future strategies for Europe Card Services Contact Centre's across UK, Ireland and Spain. In his current capacity he leads a team of change specialists, who deliver initiatives to improve customer experience, develop new channels and ensure the Contact Centre's stays current with technology advances.

John is an experienced Change Management professional and Six Sigma Master Black Belt and prior to joining Bank of America in 2008, worked for companies such as Jaguar Cars, and Scottish Power.

John has an Honour's degree in Mechanical Engineering, and is a Chartered Mechanical Engineer
He moved to the UK from his native Ireland in 1995 and lives with his family in Chester.