Jane joined Zappos in 2005 and was promoted to Senior Manager of our Customer Loyalty Team in 2006. Jane has a long history in providing the very best customer service. She began her career and spent 16 years at National Car Rental, gaining increasing responsibility and eventually
served as their Consumer Affairs Manager, managing their global customer base. Jane then spent 3 years in a warehouse environment at TCB as their Customer Support Service Manager. Just prior to joining Zappos, Jane served at Best Buy as their Customer Service Manager and then Enterprise
Customer Care and Business Relationship Manager.


Jane grew up in Chatfield, Minnesota and later earned her Business Associate degree from McConnell College in Minneapolis, Minnesota.

In 2007 she was recognized by 1 to 1 Media as a Customer Champion and in 2008 was awarded the International Customer Service Manager of year by Customer Service Institute of America.