Mr. Cavalieri is Director of Customer Experience Management and Customer Relationship Management Europe for Fiat Group Automobiles. In this position over the last three years he increased the company CRM sales from 0,5% to 12% of retail sales and developed an internal business unit dedicated to increase customer experience and improve sales, marketing and service effectiveness.

Mr. Cavalieri has more than 20 years of combined management consulting and industry line management experience with P&L and people responsibility both in Italy and in USA where he lived for 13 years. His expertise is in the areas of Customer Experience Management, Channel Management, Customer Relationship Management, and Supply Chain Management.

Mr. Cavalieri's industry experience includes automotive, pharmaceutical OTC, health care, industrial and farming equipment, logistics services, consumer packaged goods, and financial services. He worked on several multinational projects in Europe and in the U.S. and is familiar with headquarters and foreign-based subsidiaries issues.