Doug is a leading expert in Customer Management working globally with large blue-chip organisations. He is best described as a Customer Management Evangelist/Activist/Futurologist as a result of his intense passion, broad multi-industry and multi-country insights into customer management capability understanding, best practice application, customer experience, business models and business performance improvement. The primary focus of his client work today is in helping people in businesses think and work differently together and to understand the importance of customer asset management, assessing the maturity of customer management capability and then conceiving, planning, developing/repairing, driving and measuring strategy and programmes for the 21st Century Organisation.

He is busy authoring a book entitled ‘Building and Leading Customer Centric Organisations and, in association with DaVinci Institute, about to launch a Masters Degree in Customer Centricity.

His background is diverse and varied with engineering and commercial qualifications. He is a Wharton Business School Alumnus.