Clive Hutchinson is one of the experts as he has focused on customer service and happiness of staff to turn around Cougar Automation. From 2003 to 2009 turnover has increased by 168% and profit by 245%. When Cougar entered The UK customer experience award in 2004, 80% of the entrants were better than Cougar. A year later they won their category. Cougar is 22nd in this year's Sunday Times 100 Best Small Companies To Work For list.